General Information

It’s easy! Simply click on the Register Now tab and enter your business information. You will then receive an email to activate your account. If you need assistance, do not hesitate to call us at (800) 746-7529.

You may log in from any page of the site at the top right corner. You must be logged in to see pricing for items and some other functions on the site require you to be logged on in order to use them, including many of the marketing tools.

You can reset your password by clicking on “Login” on the top right-hand corner of the website. A “Lost Password” option will be listed under the sign-in screen. Enter your email address and hit “Recover.” Shortly after submitting your request, you’ll receive an email. Click on the link to reset your password. Follow the same steps to change your password.

Customers with Net Terms must submit a written request for an address/phone change or company name change on official company letterhead by email or fax. Faxes can be sent to the credit department at (651) 765-1560 or emailed to COD accounts can call customer service at (800) 746-7529.

In Play offers wholesale pricing to approved accounts only. We conduct business with resellers. We do not sell to end-users or to businesses wanting to self-promote.

It could be one of the following reasons:

The email may have reached your spam folder; please add to your email address book or safe-senders list.

Your email address was entered incorrectly during registration; please double check your account information.

Your System Administrator has blocked the email; please check with your system administrator.

Your mailbox is full and the email could not be delivered.

If you are still not receiving emails, contact web support at (800) 746-7529.

Placing Orders

You can search this in My Account under "My Orders". You can login from any page of our site via the login and password fields in the upper right-hand corner.

No. We accept orders of all sizes; no minimum amount required.

No. Although we do allow for backorders, we currently are not allowing them to be placed over the internet. Please contact your local Sales Representative or Customer Service to place a backorder.

We use UPS, Spee-Dee Delivery, USPS, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. A return authorization number is required.

Yes, orders may be picked up! Please allow 2 hours from the time you place your order. We will send you an email when your order is ready with instructions.

Yes! Fax orders are accepted 24 hours a day at (651) 765-1560.


The inventory on our website is always up-to-date and accurate with our real-time inventory system. To see inventory for specific colors, select the color from the product detail page and select a size to see the available inventory.


We accept bank check, ACH, wire transfer, and all major credit cards. Visa, Mastercard, American Express, JCB, Discover, Diners Club, Elo, Apple Pay, Google Pay, and Facebook Pay.

Yes! Your payment choices will be shown during checkout.

Sales tax exemptions apply to resellers of products who will not ultimately use the product but sell them to another party.

Resale certificates by state have been posted on the website under the "Resources" drop-down menu by selecting "Business Forms." For questions concerning resale exemptions, contact your state department of revenue or call customer service at (800) 746-7529 and ask to be transferred to the sales tax department.

Yes! You may call our Credit Department to apply for credit (Net Terms) at (800) 746-7529 select option 4. You can also apply by downloading a credit application
under the "Resources" drop-down menu by selecting "Business Forms" and return by email to:

Net terms may be granted upon approval of a completed and signed credit application. Invoices with net 30 terms can only be paid by company check.  Credit card payment is not accepted for net 30 terms. Late payment fees of $34.99 and 18% interest are applied automatically if payment is not received in full by the due date.  Terms are non-negotiable. In Play can revoke terms at any time and for any reason without prior notification.

Using the Website

These items can be found by clicking the "On Sale" menu.

Once the style is selected, hover over the image to enlarge the image and activate the zoom feature to see the finer details.

Sizing information is available on each product page. Under "Description" on the product page there will be a PDF with available measurements and specs.

Enter a search phrase or style number in the "Search bar" to find a style that matches your needs. If multiple styles match the terms provided, you may further specify by category, color or size. You can also enter additional terms to narrow or refine your search, or you can try a new search with entirely different keywords.

The color of the product cannot be guaranteed to match the color on your monitor since each person's computer monitor is set and calibrated differently. The colors of products appearing on your screen should be used as guides to locating the color you're looking for. The best resources for matching color requirements are ordering a product sample.

You can download high resolution images directly from the product page. Under the description on the product page, you'll find a button that reads "Product Images (Hi-Res)." Note: Not every product has a high resolution image available.

Customer support

(800) 746-7529

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